Effective Date: 10/25/2023
Information We Collect
You may be asked to provide certain pieces of information that allow us to identify and/or contact you, such as your name, phone number, and email address (“Personal Information”). You are not required to provide Personal Information to browse most sections of the Site. We may also maintain or collect personal information that you provide in connection with you loan such as: income, driver’s license number, employment and residency information. We also may collect the information that does not identify you personally in the following ways: Cookies, Web Beacons, Clear GIFs, and Other Technologies
The Site may also use “web beacons,” “clear GIFs,” or other technologies to obtain certain types of information when your web browser accesses the Site or when you open or respond to an email you may have received from the Site.
Information from Third Parties:
We may obtain additional information from third parties and append it to information we have in our system.
We may also collect and maintain Information we receive from consumer reporting agencies, such as: credit worthiness and credit history.
How We Use Information
▪provide you with a requested product or service; ▪manage your account and provide you with customer support;
▪perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
▪communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or other third parties;
▪develop and display content and advertisingtailored to your interests on our site and other sites, including providing our advertisements to you when you visit other sites;
▪perform ad tracking and website analytics;
▪enforce or exercise any rights in our Terms of Website Use; and
▪perform functions as otherwise described to you at the time of collection.
Sharing of Information
As Required by Law
5 Star Car Title Loans may be required to share Personal Information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. In addition, we may share certain Personal Information when we believe that doing so is reasonably necessary to protect the rights, property and safety of our company and/or others.
We may also share, as may be required or permitted by law, information about your loan to credit reporting agencies or pursuant to legal process.
Affiliates and Business Partners
We may share Personal Information with controlling entities, entities we control, and those under common control. We may also transfer Personal Information to participating companies in the event of a corporate sale, merger, acquisition, dissolution or similar event.
We may also share information we collect about you in an anonymous or aggregated form with our business partners and others.
You have certain choices when it comes to the collection, use and sharing of your Personal Information.
If you have provided us with your email address and we use that email to send you promotional email messages, you can request that we stop sending such promotional messages by following the unsubscribe link at the bottom of each email.
If you have provided us with your cellular telephone number and opted into receiving SMS Statement Notifications, you can subsequently opt-out by texting STOP to any message, or by calling us during our regular business hours: Monday through Saturday between 9am and 6pm at (510) 992-4050. For more information, please see our SMS Message Policy: https://5starloans.com/text-message-policy/
If you do not want us to share your Personal Information with third parties for marketing purposes, please call our customer service line at (510) 992-4050.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You have the ability to disable or delete cookies through your browser. If you disable or delete cookies, portions of the Site may not function properly or at all.
Right to Access Information
You may have the right to access the Personal Information we maintain that pertains to you. In order to access your Personal Information, please complete and return the opt-out notice below. The request should include your full name and address. Within 30 business days of our receipt of your request, we will send you a copy of your Personal Information by mail or email. In order to correct, amend or delete any of your Personal Information you should complete and return the opt-out notice below. The request should include your full name and address and identify the specific information you are asking us to correct, amend or delete, and state the reason(s) for your request. Within 30 business days of our receipt of your request, we will notify you by mail or email either that we have made the correction, amendment or deletion, or that we refuse to do so, in which case, we will provide you with the reason(s) for our refusal, which you will have an opportunity to challenge.
You can download the notice here: Download Federal Notice
You can download the notice for California residents here: Download California Notice
5 Star Car Title Loans employs reasonable physical and electronic security measures to protect your Personal Information and otherinformation under our control. No security is 100% effective, though, so we are not able to guarantee the security of your information.
Do Not Track
Under California law, we are required to disclose how we respond to web browser “Do Not Track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party websites, to the extent we engage in that collection. At this time, we donot track our users’ personal information over time and across third-party websites. We therefore do not respond to browser Do Not Track signals.
This law also requires us to disclose whether third parties may collect Personal Information about your online activities over time and across different sites when you use this Site. We do not knowingly permit third parties to collect Personal Information about your online activities over time and across different websites when using our Site.
Third Party Links
This Site may include links to third party websites. Your use of those third-party websites is at your sole risk. 5 Star Car Title Loans has no control over the collection, use, or transfer of your information on those third-party websites. We encourage you to review the privacy policies associated with those and all third-party websites.
This Site is a general audience website intended for use by individuals who have reached the age of majority, which is 18 in most jurisdictions. This Site is not directed at, norintended for children under the age of 13. We do not knowingly collect any information on or from children under the age of 13. If you think that we may have collected such information, please notify us immediately.
Changes to this Policy
5 Star Car Title Loans
400 Oceangate Blvd Ste 520, Long Beach, CA 90802