Accessibility Statement
5 Star Car Title Loans™
Last Updated: March 2026
5 Star Loans, Inc., doing business as 5 Star Car Title Loans™ (“5 Star,” “we,” “us,” or “our”) is committed to ensuring that our website and digital services are accessible to all users, including individuals with disabilities. We strive to provide an inclusive online experience and continually work to improve accessibility.
1. Our Accessibility Standards
We build and update our website following the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines were developed by the World Wide Web Consortium (W3C) and the W3C Web Accessibility Initiative (WAI).
Our goal is to meet WCAG 2.1 Level AA success criteria, which is the standard recommended by the U.S. Department of Justice for website accessibility. To achieve this, we regularly evaluate our website and address accessibility issues as we find them.
We Also Work to Comply With:
ADA Title III requirements for businesses open to the public
Section 508 standards for electronic and information technology
2. What We Do and Why
We want everyone to have a smooth experience on our website. Here is how we make that happen:
Text for Images
We add descriptions to images so screen readers can tell users what is there.
Easy Keyboard Navigation
You can move around our site using just your keyboard. No mouse is needed. All links, buttons, forms, and payment functions work with keyboard alone.
Clear Headings
We organize content with clear titles so it is easy to follow. This helps everyone, especially screen reader users who navigate by headings.
Readable Colors
We use high-contrast colors to make text easy to read. This helps users with low vision or color blindness.
Mobile-Friendly Design
Our site works on phones, tablets, and computers of all sizes.
Zoom-Friendly Text
You can zoom in up to 200% without things breaking or disappearing. Content stays readable and usable.
Helpful Form Labels
Our loan application forms have clear labels and instructions. If something goes wrong, error messages tell you exactly what to fix.
Skip to Content
We provide a shortcut to jump straight to the main content. This saves time for keyboard and screen reader users.
Consistent Layout
We keep navigation and key elements in the same place across pages, making it easier to find what you need.
Meaningful Links
Our links tell you where they go. We avoid vague text like “click here.”
Support for Assistive Technology
We design our site to work well with screen readers and other assistive tools. We use proper HTML structure and ARIA labels where needed.
Video Accessibility
When we provide video content, we include closed captions and transcripts for users who are deaf or hard of hearing.
3. Known Limitations
We work toward full accessibility, but some areas of our website may not yet meet all WCAG 2.1 Level AA criteria. We are actively working to address these issues.
Current Areas We Are Improving:
Some images and links need better descriptions for screen reader users
Some color contrast ratios need improvement for better readability
Some form elements need more descriptive labels
We appreciate your patience as we make these improvements.
4. Third-Party Content
Our website uses features from third-party services. We encourage our technology partners to follow accessibility best practices and WCAG 2.1 standards. However, we cannot guarantee accessibility for content we do not directly control.
If you have trouble accessing any third-party features, contact us at legal@5starloans.com. We will help you complete your request through an alternative method.
5. Alternative Ways to Access Our Services
We want every customer to have full access to our services. If you have difficulty using our website, we offer other ways to apply for a loan and manage your account.
By Phone
Call us to complete a loan application, ask questions about your account, make payments, or request documents in accessible formats. Our customer service team is trained to help customers who need alternative access.
By Email
Contact us at legal@5starloans.com for help with any service.
6. Accessibility Feedback
Your feedback helps us improve. If you find accessibility barriers or have suggestions, we want to hear from you.
When Reporting an Issue, Please Include:
The web address (URL) of the page with the issue
A description of the problem
The assistive technology you use, if any (such as a screen reader)
How you prefer us to contact you
We will acknowledge your feedback within a reasonable timeframe and work with you to find a solution.
7. Our Ongoing Commitment
We are committed to:
Running regular accessibility evaluations of our website
Training our team on accessibility needs and best practices
Fixing identified barriers in a timely manner
Building accessibility into new features from the start
Acting on feedback from users with disabilities
Keeping alternative access methods available
Everyone deserves equal access to financial services. We will keep working to make that happen.
8. Modifications
We reserve the right to update or modify this Accessibility Statement at any time. Changes will be effective upon posting to our website. Please review this statement periodically for updates.
9. Contact Information
If you have questions or concerns about accessibility, please contact us:
Email: legal@5starloans.com
Mailing Address: 473 E. Carnegie Dr., Suite 200, San Bernardino, CA 92408
Related Documents
5 Star Car Title Loans™ | 5 Star Loans, Inc.
NMLS ID: 1442517 | © 2026 5 Star Car Title Loans™. All rights reserved.
